Support
Help when you need it
Support is included with every SoftSDC license. Ask us about setup, compliance, licenses or bugs.
- Included with every license
- Tax compliance questions
- Installation help
- Bug reports
Help channels
Ways to get help
Start with the docs. Still stuck? Open a ticket.
- DocumentationInstallation, user manual, API reference and troubleshooting.Read the docs
- Knowledge baseAnswers to common questions from our support team.Search articles
- FastestSupport ticketThe fastest way to reach our team. Track your request until it is solved.Open a ticket
- EmailWrite to support@softsdc.com if you cannot use the ticket portal.Send an email
Common topics
License about to expire? Renewals cost the same as a new license.
See renewal pricingBefore you contact us
What to include in your ticket
Send these up front and we can help on the first reply.
- 1
License number
So we can find your account and device.
- 2
Troubleshoot log
- 3
Environment and version
Staging or production, and your SoftSDC version.
- 4
What happened
What you did, what you expected and what happened. Screenshots help.
Local partners
Help on site, close to you
Bought SoftSDC licenses and need someone on site? Our local partners handle issues that need a visit.
Pacific IT Solutions
Local partner
Ashik Ali
Call +679 777 0802Email ashik@pacitsolutions.comSupport team
Call +679 992 8613Support team
Call +679 992 8614
Hours: Monday to Friday, 7:45 AM to 6:00 PM (except public holidays)Phone lines are for technical support only.
Using SoftSDC v2?
FijiThe legacy v2 app has its own guide for card readers, reinstalls and license files.
Try SoftSDC free for 7 days
Full features, no credit card. Issue your first fiscal receipt today.
- No credit card
- Ends on its own
- Windows and Android